Privacy Policy

OKGN Boat Rentals ("we", "us", or "our") operates this website and provides boat rentals and captained charters on Okanagan Lake in Kelowna, BC. This Privacy Policy explains what personal information we collect when you use our website or book with us, how we use it, and the choices you have. We aim to handle personal information in accordance with applicable Canadian privacy requirements, including British Columbia's Personal Information Protection Act (PIPA) where it applies to our business.

Information We Collect

We only collect the information we need to respond to you and run our charters.

Information you give us

• Booking requests: your name, email address, phone number, preferred date and time, party size, and any details or messages you include with your request.
• Safety and rental details: information needed to assess operator eligibility, complete rental paperwork, support insurance or safety requirements, and contact you about your trip.
• Direct contact: information you share when you call, text, or email us.

Information collected automatically

• Local storage: our site uses your browser's local storage to remember small preferences, such as whether you have dismissed a banner or accepted our use of cookies. This stays on your device.
• Server logs: like most websites, our hosting provider may record standard technical data such as IP address, browser type, and the pages requested, for security and reliability.

How We Use Your Information

• To respond to your booking request and confirm your charter.
• To contact you about your booking, including changes due to weather or availability.
• To provide customer support and answer your questions.
• To operate, maintain, and improve our website and services.
• To meet legal, safety, and insurance obligations.
• To send transactional messages about your booking, payment, safety requirements, weather, or schedule changes.

We do not sell or rent your personal information, and we do not use it for third-party advertising.

We do not add booking customers to marketing email or text lists unless they have clearly opted in or we otherwise have consent permitted by Canada's anti-spam rules. Any marketing message we send will identify us and include a way to unsubscribe.

How We Share Information

We share personal information only as needed to run our business:

• Service providers: we use trusted providers for things like website hosting, email delivery, calendar management, and payment processing, who process your information on our behalf or under their own applicable terms.
• Payment providers: online payment details are handled by our payment processor. We do not store full card numbers on our website server.
• Legal reasons: we may disclose information if required by law, or to protect the safety, rights, or property of our guests, our crew, or others.

Cookies and Local Storage

We aim to keep tracking to a minimum. We use essential browser storage to make the site work and to remember your cookie choice. If we add optional cookies in the future, such as analytics, we will ask for your consent first through the banner on our site, and you can change your choice at any time by clearing your browser storage for this site. You can read more in the banner shown on your first visit.

Data Retention

We keep booking and contact information only as long as needed to provide our services, maintain our business records, and meet legal or insurance requirements. When information is no longer needed, we delete it or anonymize it.

Your Rights

Subject to applicable law, you may ask us to access, correct, or delete the personal information we hold about you, or withdraw consent to our use of it. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Security

We take reasonable steps to protect personal information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, but we work to safeguard the information you share with us.

Children's Privacy

Our website and booking tools are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our site may link to third-party websites, such as our social media pages or map listings. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may be highlighted on our website.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• OKGN Boat Rentals
• Email: info@okgnboatrentals.ca
• Phone: +1 (250) 863-7828
• 654 Cook Rd, Kelowna, BC V1W 3G7

This Privacy Policy is provided for general information and does not constitute legal advice. Please consult a qualified professional to ensure it meets your specific legal obligations.